FAQ

Return Policy 

• All sales are final. No returns or exchanges are accepted. 
• For any damages or productions errors there is a 14 day return policy following the date of delivery confirmation.

Please contact info@kandeegemsboutique.com | Mon - Fri 8am to 5pm EST

Shipping & Processing Time

• Expected fulfillment windows are provided on product pages in the description and also sent out in order confirmation emails.
• Shipping is via USPS Priority Mail for all domestic orders. We do not offer expedited shipping or combine shipping for multiple orders.
• We are not responsible for stolen packages marked delivered. 
• We are responsible for any damaged or lost in transit packages and are responsible for filing the claim with the shipping carriers.
• Domestic orders over $400 will be shipped "signature required".
• Please allow 3-7 business days for shipping within the US once an order is fulfilled. 
• We honor a 30 day window for reconciling shipping issues from the expected ship dates.
• If your orders shipping information does not update within 3 days after the initial package shipped confirmation, please reach out to info@kandeegemsboutique.com

CONCRETE HEART" will ship September 29, 2025 - October 3, 2025. 

FOUR OF HEARTS TOUR TEE...... will ship September 22, 2025 - September 26, 2025.

ATHLETIC SOCIETY 'PICKLEBALL CLUB' will ship TBA

**Please note: "PALO SANTO" and "CHAKRA WAND" will ship between 9/22/25 - 9/26/25 due to extended production timelines for these styles. 

We appreciate your patience! 

• KGC STANDARDS will ship between August 29, 2025 - September 05, 2025.

We do not include shipping to the following states: Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Alaska, American Samoa, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands.

**All orders are made to order**